Privacy Policy

The Zoota Baseball app and the baseball.zoota.co website (together, the "Services") are operated by Zoota Software Pty Ltd ("Zoota", "we", "us"). This policy explains what we collect, why, who we share it with and the choices you have. Your use of the Services is also governed by our Terms & Conditions.

1. Information we collect

Account information. Your name, username, email address and profile photo, a Firebase user ID and an internal account ID. You can sign in with email and password, Google, Kakao or Naver, and with Apple on iPhone. This website offers email and Google.

Kakao and Naver sign-in. From Kakao we receive your Kakao account ID and nickname; Kakao may ask to share your profile picture, which is optional, and Zoota does not collect or store it. From Naver we receive your Naver account ID and nickname. The nickname is your display name until you change it. Accounts that sign in with Kakao or Naver get an internal placeholder email address that is never shown and never emailed.

Date of birth. Asked at sign-up and used only to confirm you are old enough (Section 8).

Profile details (optional). Bio, throwing hand, position, height and location.

Performance data. Video of your pitching sessions and the measurements made from it: pitch speed, trajectory, movement, spin, release point, plate location, pitch type and session counts. We use it to show your stats, run club boards and improve our ball-tracking models.

Camera and microphone. The camera is used only to record the sessions you start and the videos and photos you choose to post. The microphone records audio only in videos you record for posts.

Photos and videos you post. Stored on Cloudflare R2 and shown to others according to the visibility you choose.

Social data. Posts, comments, likes, follows, blocks, club activity and chat messages, so those features work.

Coach portal. When you link with a coach, that coach sees your pitch sessions and analytics in the portal until you or they end the link.

Find a coach. If you publish a coach profile, everything in it is public on this website: your name, username, photo, headline, about text, country, city, time zone, languages, specialties, lesson types, price range and weekly hours. If you ask a coach to coach you, the coach receives your name, username, photo and your message.

Location (optional). With your permission, your approximate or precise location, to suggest nearby clubs and tag posts. You can refuse and still use the app.

Device and usage information. Phone model, operating system and app version, push notification token and the devices signed in to your account; crash logs and usage events through Firebase Crashlytics and Firebase Analytics. On this website, Vercel Web Analytics counts page views without cookies.

Messages to us. What you send through the contact form or by email.

2. How we use it

• Measure your pitches and show your sessions and stats
• Run your account, clubs, teams, boards and social features
• Let coaches you link with see your sessions, and show coach profiles in Find a coach
• Send notifications about activity you follow
• Answer your messages, keep the Services secure and diagnose problems
• Train and improve our ball-tracking and analysis models
• Promote Zoota, under the licence in our Terms & Conditions

3. Who we share it with

We do not sell your data. Your profile, posts and stats are visible to other people according to your settings, and a coach profile you publish is public.

Service providers process data for us under their own security commitments:

• Google (Firebase): sign-in, notifications, crash reports and analytics
• Amazon Web Services: our servers, database and backups, in the United States
• Cloudflare (R2): storage of photos, videos and profile images
• Kakao and Naver: sign-in, if you choose them
• Apple: Sign in with Apple and App Store billing, if you use them
• Google Play: billing, if you subscribe through it
• Vercel: hosting for this website

4. Transfers abroad

Zoota is an Australian company and our servers are in the United States, so your data is transferred out of your country. For users in Korea:

Data is sent over encrypted connections as you use the Services. You can refuse the transfer by not using the Services or by deleting your account.

5. How long we keep it

We keep your data while your account is open. When you delete content or your account, it is removed from the Services and our servers, and backups age out within 90 days. Your Firebase sign-in is deleted, and a Kakao sign-in is disconnected from Zoota. Records the law requires us to keep are kept for as long as it requires. Our account deletion page lists exactly what goes and what stays.

Two things deletion cannot undo, as our Terms explain: models already trained with your content stay trained, and promotional material already published cannot be recalled.

6. Security

Data is encrypted in transit and stored with access controls at rest. No online service is completely secure, and we will tell you and the authorities about a breach as the law requires.

7. Your rights

You can see and change your profile, change permissions in your phone's settings, block people, end a coach link, unpublish or delete your coach profile, ask for a copy of your data, ask us to correct or delete it, and delete your account from the app's settings. Email support@zoota.co for anything you cannot do in the app. We answer within 30 days.

8. Children

The Services are for people aged 14 and over. We do not knowingly collect data from anyone younger, and we delete an account we learn belongs to a child under 14. Parents can tell us at support@zoota.co.

9. Changes

We will post changes here and, for important ones, tell you in the app or by email before they apply.

10. Contact

Privacy questions and requests: support@zoota.co

Zoota Software Pty Ltd, Australia